FAQ
HERE TO HELP
Frequently Asked Questions
What is the delivery time of my order
Your order will be delivered on average within 2-5 working days.
We do everything we can to ship your order as soon as possible. As soon as your package is on its way to you, you will receive a shipping confirmation from us by e-mail. You can also check the status of your order in your account .
Can I cancel or change an order?
Unfortunately, we cannot change or cancel your order once you click 'Pay Now' at checkout.
From that moment on, our production and shipping process will start immediately, so that you will receive your items as soon as possible.
Unfortunately, the order can no longer be canceled, but you can start a return once the order has been delivered.
What are the shipping costs?
Shipping throughout the Netherlands is FREE.
Click here for shipping rates in the EU and worldwide
How do I view the status of my order?
In your account you can find the current status of your order.
As soon as your order has been shipped, you will also receive a confirmation from us by e-mail.
Can I return my order?
Yes, we accept returns within 14 days of delivery.
Returns involve costs. That is why we charge €7.50 for each return shipment.
You can easily request a return via our returns portal .
Please note, not all items can be returned. For more information, view our returns policy.
What if my order is damaged or defective?
If your order is damaged or defective upon arrival, please contact us as soon as possible. We will arrange a replacement asap.
Do you accept different payment methods?
Yes, we accept various payment methods including iDeal, Klarna, credit cards, PayPal, Apple Pay etc.
During checkout you can select the desired payment method.
Do you offer international shipping?
Yes, we offer international shipping. However, please note that delivery time and shipping costs may vary depending on the destination country.
All information about international shipping and the associated costs can be found here .
Do you also do custom requests?
Yes, we can make items completely custom or make small adjustments to an item that is already available in the online store.
Please contact us if you have any questions about the possibilities.
How can I contact customer service?
You can contact us in different ways:
- Send an email to huisvansanne@gmail.com
- Send a message via chat
- Fill in the contact form
We aim to respond to inquiries within hours and provide support for any issues or questions you may have.